Terms of Service

1. The agreement

These terms are an agreement between you and Sherwin Rhey Condez (“Doovio”, “we”, “us”) for the Doovio website, apps and API (the “Service”). By creating an account or using the Service, you accept them and our Privacy Policy. If you use Doovio for an organization, you accept them for that organization and confirm you’re allowed to.

2. Your account

• You must be at least 13, or the minimum age to use online services where you live if that’s higher.
• Give us accurate details and keep your email address current, since that’s how we reach you.
• Keep your password and devices safe. You’re responsible for what happens under your account; tell us at [email protected] if you think someone else has got in.
• One person per account. Don’t share sign-ins; invite people to a workspace instead.

3. Workspaces

The person who creates a shared workspace is its owner. The owner, and admins the owner chooses, decide who can join, what each member can do, and the workspace’s plan. Content in a workspace belongs to the people who made it, but the workspace’s members can see and, depending on their role, change it. The owner may remove members and delete the workspace. An owner must hand the workspace to someone else or delete it before deleting their account.

4. Your content

You keep all rights to what you put in Doovio. You give us permission to store, copy, process and show it only as needed to run the Service for you and the people you share it with: for example, to sync it to your devices, send notifications and make backups. This permission ends when the content is deleted, apart from copies in backups until they roll over.

You’re responsible for your content and for having the right to upload it. We don’t review content in advance, but we may remove content or limit an account that breaks these terms.

5. Acceptable use

Don’t use Doovio to:

• break the law, or store or share anything illegal;
• infringe others’ intellectual property or privacy;
• harass, threaten or harm anyone, or share sexual content involving minors;
• send spam, including mass or unwanted workspace invitations;
• upload malware, or use Doovio to host files for distribution;
• probe, overload or break the Service, get around its limits or security, or access other people’s data;
• scrape the Service, or use the API beyond its published rate limits or to build a competing product;
• resell the Service without our written permission.

6. Plans, trials and billing

• Free stays free, within the limits shown on our pricing page. Pro (for you) and Team (for a workspace, priced per member) are paid subscriptions, monthly or yearly.
• Paddle sells paid plans. Our order process is conducted by our online reseller Paddle.com, the merchant of record for all orders. Paddle handles payment, sales tax and VAT, invoices, and customer service inquiries about payments and returns. Its buyer terms apply to your purchase.
• Trials: new paid plans may start with a free trial (14 days at the moment). We tell you the trial’s end date; you’re charged when it ends unless you cancel first.
• Renewal: subscriptions renew automatically at the end of each period until you cancel. Prices include or add tax as shown at checkout.
• Cancelling: cancel any time from Settings → Billing on the website. You keep the paid plan until the end of the period you’ve paid for, then move to Free. Your content stays; you just can’t add more of anything that’s over the Free limits until you’re back under them or upgrade again.
• Changing billing: switching between monthly and yearly billing takes effect straight away, with the price difference prorated. Changes in a Team plan’s member count are prorated the same way.
• Price changes: we’ll give you at least 30 days’ notice by email before a new price applies to your subscription, so you can cancel first.
• Failed payments: if a payment fails and isn’t fixed, the subscription may be paused or moved to Free.

Paid plans can’t be bought in the Doovio mobile apps; you manage them on the website.

7. Refunds

If Doovio isn’t right for you, ask for a full refund within 14 days of your first payment for a subscription, or within 14 days of a yearly renewal. Email [email protected] or contact Paddle through the link on your receipt. Outside those windows, payments aren’t refundable, except where the law requires it or a serious fault on our side kept you from using Doovio. Refunds are paid by Paddle to the original payment method.

Nothing here limits refund or withdrawal rights you have under consumer law where you live.

8. Changes and availability

We keep improving Doovio and may add, change or remove features. If a change significantly reduces what a paid plan includes, we’ll tell you in advance and you may cancel and get a prorated refund for the time left. We aim to keep Doovio available, but there may be maintenance, outages or data loss we can’t prevent, so keep copies of anything you can’t afford to lose.

9. Ending your account

You can deactivate or delete your account at any time in Settings. Deleting it is permanent and removes your content as described in the Privacy Policy. Cancel any paid plan first; deleting the account doesn’t refund the current period.

We may suspend or close an account that seriously or repeatedly breaks these terms, that puts others or the Service at risk, or when the law requires it. Unless it would be unlawful or unsafe, we’ll tell you why and give you a chance to fix the problem or export your content. If we close the Service entirely, we’ll give at least 60 days’ notice and refund unused prepaid time.

10. Other services

Signing in with Google, Facebook or Apple, getting push notifications and paying through Paddle involve those companies’ services and terms. We’re not responsible for services we don’t control.

11. Disclaimers

Doovio is provided “as is” and “as available”. As far as the law allows, we make no promises beyond those in these terms: for example, that the Service will be uninterrupted, error-free, or fit for a particular purpose. Doovio helps you organize your work; it isn’t a substitute for your own judgment about deadlines and priorities.

12. Limitation of liability

As far as the law allows, Doovio isn’t liable for indirect or consequential losses, such as lost profits, revenue, data or goodwill. Our total liability for any claim about the Service is limited to the greater of what you paid us in the 12 months before the claim and USD 50.

These limits don’t apply to liability that can’t be limited by law, such as for fraud, or for death or personal injury caused by negligence, and they don’t affect your statutory rights as a consumer.

13. Responsibility for misuse

If you use Doovio for a business and someone makes a claim against us because of your content or your breach of these terms, you’ll cover our reasonable costs of dealing with it. This doesn’t apply to consumers.

14. Governing law and disputes

These terms are governed by the laws of the Republic of the Philippines, and its courts will hear disputes about them. If you’re a consumer, you also keep the protection of the mandatory laws of the country where you live, and may bring a claim there. Please contact us first; most problems can be sorted out by email.

15. Changes to these terms

We may update these terms. For changes that affect your rights, we’ll email you or show a notice in Doovio at least 30 days before they take effect. If you don’t agree, you can cancel and stop using Doovio before then; continuing to use it means you accept the new terms.

16. General

These terms and the Privacy Policy are the whole agreement between us about the Service. If part of them can’t be enforced, the rest still applies. Not enforcing a term isn’t a waiver. You can’t transfer this agreement without our consent; we may transfer it to someone who takes over Doovio, and we’ll tell you if we do.

17. Contact

Sherwin Rhey Condez. Email: [email protected].